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1.
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何時才會收到已訂購的貨品？
When will I receive the product?
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詳情請參閱購物注意事項第2項條款。
For details, please refer to the second term under ‘Important Notes for CLASSROOM e-Shop’.
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2.
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如何知道郵寄費用是多少？
How much is the postage?
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郵費多少需視乎每位客戶所選擇的郵寄方法及地點而定，本系統會因應客戶所選擇的送貨地區及訂購數量自動計算相關運費，詳情請參閱購物注意事項第2項條款。
客戶如欲查詢及了解更多郵寄本地或海外的費用，可直接向香港郵政局索取「本地郵費」或「海外費用」資料。
The amount of postage varies with delivery method and location. Based on the delivery location and quantity ordered, our system would automatically calculate the postage. For details please refer to the second term under ‘Important Notes for CLASSROOM e-Shop’.
For any enquiries on local and overseas postage, please directly contact Hong Kong Post Office for information on “local postage” and “overseas postage”.
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3.
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在什麼情況下可以退款？
Under what circumstances can I get the refund?
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詳情請參閱購物注意事項第5項條款。
For details, please refer to the fifth term under “Important Notes for CLASSROOM e-Shop’.
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4.
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如何確認訂單？
How is the order being confirmed?
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當客戶遞交及完成整個訂購過程後，會即時收到〔訂購確認通知函〕以茲証明本公司已收訖閣下的訂購單及應付款項。 倘若 閣下遞交及完成整個訂購過程後, 未能於2天內收到上述確認電郵，請致電 (852) 3187 4850或eshop@CLASSROOM.com.hk查詢。
After finishing the whole ordering process, you will immediately receive an [order confirmation mail], which proves that our company has accepted your order and payment. If you cannot receive the confirmation email within 2 days, please contact us at (852) 3187 4850 or by email to eshop@CLASSROOM.com.hk
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5.
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e-Shop 接受那一種付款方法？
What kind of payment does e-Shop accept?
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我們暫時只接受VISA付款。
We only accept VISA payment for the moment.
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6.
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進口國家會否徵收訂單的銷售稅、附加費？
Would importing countries impose sales tax and surcharge on my order?
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本公司會在所有國際郵件上列明「印刷品」字樣，並向海關方面申報折實價。當包裹抵達後，有關當局可能會向客戶徵收清關關稅或入口稅。由於各個國家所徵收的關金額稅均不同，本公司無法列明有關費用，因此客戶須負責繳付此項費用，詳情可向當地海關查詢。
Our company would mark ‘Printed Matter” on overseas posts and declare the discount price to the Custom and Excise Department. Customers may be subjected to custom duties and import taxes imposed by the local authority when the posts arrive at their country. As the amount of tax imposed varies with different countries, our company could not state the amount and customers have the responsibility to pay the cost. For enquires, please contact the local Custom and Excise Department.
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